I would absolutely recommend Volvo Cars of Austin to anyone I
know. I went to Wayne initially because he came highly recommended, and he was
everything I heard he was. He treats me like I am his only customer, and
he is always available at a moments notice if I need anything. He talks
to me like he is my next door neighbor and explains my options in simple
language. I don't want to learn about auto financing, I just want to know
someone that does that I can trust. Wayne is that guy. The service and
warranty work are done with true craftsmanship and integrity, and it is always
done quickly and ahead of schedule. I have bought many vehicles in my
life, but this experience and this dealership have made me realize what true
customer care can really be.
Kim Wheeler
Dear Mr. Stein,
I wanted to personally tell you how much
I am indebted to Mr. Wayne Hardy for all the care, knowledge and attention I
receive each time I purchase my new car, 3 new cars in 4 years.
Dealing with the purchase of a new car can be an extremely
stressful time. I know at Volvo Cars of Austin, I am always taken care of . It's
an enjoyable experience. Actually, I stop by and have coffee when I am in the
area.
Wayne always make sure I am taken care of in the most timely
and cost effective ways. I will never buy a car from anywhere mother than Volvo Cars of Austin and Wayne Hardy. I highly recommend this dealership, any chance I
get.
Julie Grenaille
David, Dean, Rick and Jim:
We couldn't let another day go by without sending our gratitude for
how well we were recently taken care of by Volvo Cars of Austin following our
daughter's small fender bender involving our S80. The
accident reminded us as to why we continue to do business with all of you
and why we plan to continue doing so in the future.
We were still pretty shaken up by the whole incident when we arrived
at your collision center on Wednesday, but were immediately assured that all
will be well by Archie. What a class act he is and what an asset he is to
your company. Archie not only eliminated our anxieties, he also comforted
Kristen as only a true professional and true gentlemen could. We will be
forever grateful to him and the entire staff, including Kenneth and Jessica.
Thanks again for proving customer service does indeed still
exist. Please know that when we feel it's time for another vehicle
purchase, we will look no where else but Volvo Cars of Austin.
Best regards,
Carla and Steve Smith
Chris did such a great job that, not only did he already
make contact with us - but we've already done the entire deal and our new Volvo
is parked in our garage. All completed in just a few hours time.
Working with Chris was an absolute pleasure, The same
holds true for the sales manager we dealt with. But, Chris was
unbelievably quick and so articulate in his response to all my questions, by
e-mail, phone, and during the purchase procedure. I have to say, I'm 58
years-old and have purchased many cars and never before has a car buying
experience been so smooth -- and even fun. My husband felt the same way.
You've got a great team up there - hang onto them! We will
definitely HIGHLY recommend your dealership & staff to our friends and
family.
Thank you very much for making my life a little easier!
Sincerely,
Sue Rausch
I am from Dallas and
found Volvo Cars of Austin on the net through AutoTrader and Cars.com. The experience
of buying a car from out of town was wonderful and our salesman, Scott Hamilton, was very friendly, knowledgeable, attentive and
professional. We highly recommend Volvo Cars of Austin!
MICHAEL ROWLES
It was easy to deal.
I thought I had a very professional salesperson. I did it first on the Internet
with him. Then just made an appointment with him. He didn't try to sell me
anything I didn't want. Showed me every feature about the car. It was really
good.
ULRIKE PURYEAR
We got a good deal on
a nice car. With the help of the salesman Scott, there were very few problems.
We felt like we got more car than we expected to begin with. It was real good.
He worked with us. We got a really good deal and a fine car.
ROBERT DORRIS
Brad:
Yesterday,
I picked up my S40 T5 from your dealership and couldn't have been more pleased
with my salesman, Scott Hamilton, and the great deal I got on the vehicle.
In fact,
it was so good, I drove more than 300 miles from Edinburg, Texas to get my car
at Volvo Cars in Austin.
I'm 38
years old and this is the 5th car I've purchased/leased and this was
by far the best experience I've ever had.
Many
thanks
Mark
Dear
Mr. Hardy and Mr Davis:
We have just completed the purchase of a new Volvo XC60 at
your dealership on November 27th. I wanted to write a note of
appreciation and to apprise you of our experience at your company.
When we started looking for a new car we were not
necessarily looking for a Volvo. We were looking for a fourth car. We are not
particular about any brand of automobile and we have no allegiance to any
particular dealership. We currently own a Toyota, a Kia and a Ford Expedition.
In the past we have owned a Chevy, a Pontiac, a Volkswagen and several other
makes. So you can see that when we walked into your dealership we came in
completely neutral and uncommitted.
We were looking to get the best value for our money and also
the overall experience with the dealership. These would be our two major
deciding factors. I have horror stories that I could tell you about car
salespeople in my past car searches and the current search as well. However,
our experience with James Walpole has been nothing short of exemplary. From the
get-go his attitude has been one of superior professionalism. He has shown
utmost respect for our needs and our purchase timelines. At no point in the
whole purchase process did we feel that we were being unduly pressured, taken
advantage of or being given incorrect information. Whenever we asked James for
any information about the vehicle he was very prompt in his responses and he
always gave us all we had requested. I was very up-front with James about the
cars we were looking at and I had made him aware that, although the Volvo was
an excellent vehicle, it would not be an automatic finalist for us. Not once
did James use the ordinary, ho-hum tactics of car salespeople by criticizing
the finalists we had picked or telling us how his whole family drove a Volvo
and... well you know how that goes. We really appreciated that. What he did
tell us was the salient features of the XC60, how it would fit our lifestyle
and our needs, how we would never regret the decision to buy the Volvo and how
the dealerships stands behind the product. I, personally, appreciated the fact
that he respected my opinion and decision-making abilities rather then writing
me off as an ignorant, female customer as have so many other car salespeople in
the past 3 months. James was very patient even after we changed our mind about
the color three times. His pleasant, professional demeanor went a long way is
helping us make the decision about the dealership to choose.
It is our hope that the car lives up to it's reputation and
that our experience with your service department is just as stellar. In fact,
our only negative experience was with the service department when they did not
have the car cleaned to our satisfaction for delivery. But James took care of
that and when we took delivery of the car it was in mint condition.
Overall, right from the sales staff to the finance office
(Derek Kirbo), our experience with Volvo Cars of Austin has been outstanding. Ryan
Palm, the salesperson who helped us one day when James was out, was also very
informative and professional. We will gladly recommend your dealership, and in
particular James Walpole, to any of our friends who wish to shop for a Volvo.
We had a choice to buy a car from Austin or from Demontrond in Houston from
where we purchased our Volkswagen after being treated very badly by the local
Volkswagen dealer. It is solely because of the experience at your dealership
that we stayed in Austin. Once again, we appreciate the courtesy and
professionalism displayed to us. Please feel free to contact me if you have any
questions regarding my experiences.
With best regards,
Amardeep Kahlon
My
relationship with the Volvo Cars of Austin dealership in Austin and Volvo autos began
in 2002. This relationship has spanned four (4) Volvo vehicles, one (1)
wedding, three (3) new jobs, three (3) children and one (1) very extreme
accident? and it has all developed with the manner in which the staff at the
dealership have worked and grown to know who I am, my needs and the needs of my
family and situation.
It
started with Warwick Andrews, now retired, and continues happily to this day
with Jim Coyle and Chris Langenfeld. Traveling to Austin is a pleasure when
having to work with these people at your dealership. They have made my
experience at Volvo Cars of Austin one of, if not the best, customer service
experience I have had in my life? and I have lived in many other major cities,
New York, Atlanta and Boston to name a few.
There
is however not enough space on this document to fully express how I, and my
family, feel about Jim Coyle. Taking one's car in for maintenance for most
people is a chore. Jim's disposition, care, service, attention to detail,
knowledge, warmth and professional temperament has made coming in for repairs a
joy and effortless procedure. Jim, in many ways, is the reason that I have
stayed with Volvo Cars of Austin.
He
is superior in his execution of his duties. He is accurate, prompt and embodies
the reliability of the Volvo name. I am certain in his role he encounters many
individuals who are frustrated, upset and angry. However he acts effortlessly
in his diffusion of possible volatile situations. I have however, never had a
scenario in which my interaction with him was tenuous. It has always been a
delight. Especially with the accident involving my first vehicle, S40, and the
water damage to the engine. Jim went above and beyond the call of duty to
ensure the safety of my family and that the repairs to the vehicle were as
flawless as possible.
Diligence
is another word that describes Jim Coyle. Jim trusts his customers' judgment
when their vehicle is not performing optimally. When my S60 was smoking, and
there were no visible, auditory or digital indicators of the problem, Jim kept
the car to address the issue. It took many days for the car to display the
issue. His patience with the situation, trust in the customer and unyielding
perseverance in solving problems is what makes Jim Coyle a world class
employee? and an invaluable asset to your operation and organization.
In
the realm of sales, Chris Langenfeld has worked with me with the sale of my
S40, and purchase of my V70, XC 90 and my S60. He is one of the easiest people
with which to interact and discuss the nuances of the purchasing process. He
also respects the relationship I have with the dealership and more so
understands the importance of my vehicles to my family's safety and travel needs.
The purchasing side has been seamless and, I proudly say, a complete pleasure.
Chris is undoubtedly the best person on the sales floor in your organization.
He is honest, trustworthy and straightforward.
Because
of Jim, Chris and the outstanding performance of my Volvo vehicles I will be a
lifelong customer at Volvo Cars of Austin. If it were not for the S40 and
its performance in the accident, my firstborn would not be alive. On a joyous
note my eldest child came home from the hospital at birth in that S40; my
second child in the XC90 and my one year old came home in the V70. Thank you
for your service and the great individuals that work for your organization. I
am Volvo? for life.
Dave
Louis, Ph.D.
"This was one of my best car buying experiences. Due to the
lack of cars in Houston, I had to go to Austin to get a 2009 S60. After
buying it there I think I'd drive back and buy there again!"
Thomas from Houston, Texas
Scott Hamilton represents the product & the
dealership with a high degree of professionalism and integrity. This is
second vehicle purchased from Scott. When I buy my next Volvo my hopes
are Scott is still there because the experience is painless!
Timothy from Austin, Texas
Just
a short note to say THANK YOU!! It was a wonderful experience buying the new
Volvo. It was a pleasure meeting you and we really appreciate the lunch. After
spending my career in the car business I really appreciate how you treated
us. Please tell your salesman, James, and your F&I lady, Ann, thank you for
being so professional. Thank You!!! By the way, The S80 is the finest driving
experience I have ever had.
RICK TALLEY
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